Social Media and SMS in crisis situations

Social media can be defined as “a form of new media that facilitates social interaction and communication through the use of online internet-based platforms” [1]

4 main social media functions :

  1. Information dissemination
  2. Disaster planning and training
  3. Collaborative problem solving and decision making
  4. Information gathering
  5. Data analysis ????

Unlike traditional passive communication media : social media allows readers, viewers or listeners to contribute or respond

Past, Present and Future of Social Media Tools [1]

Past

Present

Future

Purpose

To inform

To share

To engage

Core Activity

Gathering infomation

Tracking  issues

Guiding action

Stakeholders

State Actors

State and private Actors

Multiple actors

Information content

Discrete data

Networks

Relationships

Treatment of Information

Data  confidentiality

Privileged  information

Transparency

Software tools

In-house  capabilities

Commercial analytical tools

Open-source platforms

Output

Specialist assessment[a]

[a] + Multi-stakeholder perspectives[b]

[a] + [b] + Crowdsourced opinions

[2] Categories :

  1. Social networks : Facebook, LinkedIn, Twitter
  2. Media sharing networks : Flickr, Snapfish, YouTube
  3. Blogs : WordPress, Blogger
  4. Wikis – Crowdsourcing
  5. Mashups/mapping software (Ushahidi)

According to [1], social media tools can be categorised :

  1. Social networks and blogs : Facebook …
  2. Bookmarking sites : delicious.com, digg.com, reddit.com
  3. Collaborative projects : wikipedia
  4. Content communities : Youtube, Flickr …
  5. Social reviews : Google Places …

Crisis mapping via crowdsourcing

  • Open StreetMap Community project

Twitcident : web mining technology, realtime filtering and search, semantic enrichment

Tools

1. SAHANA Disaster management system (http://sahanafoundation.org/)

2. Ushahidi

3. SensePlaces2 : have a part analyzing tweets

People use Social Media for :

  1. Offer for Help : #Here2Help 
  2. Request for Help : #NeedHelp
  3. Missing/Found People
  4. Injured
  5. List of Police/Hospital Contacts

———————-

[1] THE ROLE OF SOCIAL MEDIA IN CRISIS PREPARENESS, RESPONSE AND RECOVERY – Jason Christoper Chan

[2] Social Media and SMS in Crisis Situations – Julie Dugdale, Univ Grenoble

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